• It is our sincere endeavor to process and dispatch your orders as quickly as possible.

• For all orders we normally charge a flat shipping rate of Rs100 for all delivery locations within Bharat (India). However, customers also have the option of choosing  FedEx  as their delivery agent in which case delivery charges may be higher based on weight of the shipment and the delivery location .

• For deliveries in Bharat: order is normally dispatched on the same day or on the subsequent working day, and normally delivered to you within 7 working days. In rare cases where an order has taken longer to deliver, we request you to check the order tracking details sent to you by email or get in touch with us at care@suryanorganic.com.

• For deliveries in the rest of the world: At this moment, we don’t accept orders for delivery outside Bharat.

• Suryan Organic reserves the right to refuse confirmed orders that are approved by the customer but where payment status is still pending.

• Delivery will be made at the address specified by you while placing the order. For multiple delivery destinations, you will need to submit separate orders for each delivery destination.

• If you are not personally available to accept delivery, you may appoint a representative to do so in your place.

• While affecting delivery, the delivery agent may require you or your nominated representative to produce a proof of identity, such as a valid Aadhar Card, Passport, Driving License, Election Card or PAN Card.

• You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery.

• You agree to give us as much detail as possible about particular features of the Delivery Address to ensure smooth and timely delivery.

• Eligible shipping speeds and their charges are displayed based on the item(s) in your cart and the delivery address.

• Please inform us of any missing/damaged items or delivery issues within 24-48 hours of the "delivered" status update. For complaints about missing/damaged products, kindly provide an unpacking video. Our support team is here to assist you promptly. Your feedback helps us improve our services. Thank you!

Tracking Your Order:-

• We shall send you an email containing tracking details when we dispatch your order. In this email, you will see a link to track your order via our courier partner’s website. You can then track your order in real time.